Corporate Disclosure

Transparency in our business operations and compliance

This corporate disclosure provides transparency about Navipier's business structure, regulatory compliance, and operational information for the benefit of our customers, partners, and regulatory authorities.

Last Updated: July 9, 2025

Company Information

Legal Entity

Company Name: Navipier Tours Ltd.
Operating Name: Navipier
Business Type: Private Corporation
Incorporation Date: March 15, 2015

Registered Address

1525 Coal Harbour Quay
Vancouver, British Columbia
V6G 3J7, Canada

Contact Information

Phone: +1 514-346-8613
Email: [email protected]
Website: www.navipier.com

Business Registration

BC Company Number: BC7853942
Business Number (CRA): 672539841BC0007
GST/HST Number: 672539841RT0005

Corporate Structure

Ownership Structure

Navipier Tours Ltd. is a privately held corporation owned by:

  • Michael Thompson - 50% (Co-Founder & CEO)
  • Sarah Thompson - 50% (Co-Founder & Operations Director)
Board of Directors
  • Michael Thompson - Chairman & CEO
  • Sarah Thompson - Director & Operations Director
  • David Chen - Independent Director
Key Officers
  • Chief Executive Officer: Michael Thompson
  • Chief Operating Officer: Sarah Thompson
  • Chief Financial Officer: Jennifer Walsh, CPA
  • Safety Officer: David Chen

Licensing and Certifications

Marine Operations
Transport Canada Commercial Vessel Operating Certificate

Certificate Number: CVOC-2024-0181
Valid Until: March 31, 2027
Vessel Capacity: Up to 50 passengers
Operating Area: Coastal British Columbia

Small Vessel Operator Proficiency (SVOP)

Certificate Holders: Michael Thompson, David Chen
Valid Until: Ongoing (requires annual recertification)

Marine Emergency Duties (MED)

Certified Personnel: All vessel operators
Training Provider: Canadian Coast Guard

Business Operations
BC Business License

License Number: BL-2024-710920
Valid Until: December 31, 2025
Business Classification: Tourism Services

City of Vancouver Business License

License Number: VAN-2024-123789
Valid Until: December 31, 2025
Classification: Tour Operator

Tourism Industry Association of BC Membership

Member Number: TIABC-2024-456
Status: Active Member in Good Standing
Membership Level: Professional Operator

Environmental Certifications
Green Tourism Association Certification

Certificate Number: GTA-2024-BC-089
Certification Level: Gold Standard
Valid Until: August 15, 2026

Ocean Wise Partner Certification

Partnership Status: Verified Conservation Partner
Program: Whale Watching Guidelines Compliance

Insurance Coverage

Commercial General Liability

Provider: Maritime Insurance Corporation
Policy Number: MIC-2024-7891234
Coverage Limit: $5,000,000 CAD per occurrence
Valid Until: June 30, 2025

Marine Hull and Machinery

Provider: Pacific Marine Underwriters
Policy Number: PMU-2024-5647891
Coverage: All vessels in fleet
Valid Until: April 15, 2025

Professional Liability

Provider: Tourism Professional Insurance Ltd.
Policy Number: TPI-2024-3456789
Coverage Limit: $2,000,000 CAD per claim
Valid Until: March 20, 2025

Directors and Officers

Provider: Executive Risk Insurance
Policy Number: ERI-2024-9876543
Coverage Limit: $1,000,000 CAD
Valid Until: September 10, 2025

Regulatory Compliance

Federal Regulations
  • Canada Shipping Act, 2001: Full compliance with commercial vessel operations
  • Marine Mammal Regulations: Adherence to whale watching guidelines
  • Fisheries Act: Compliance with marine environment protection
  • Transportation of Dangerous Goods Act: Applicable safety protocols
  • Personal Information Protection and Electronic Documents Act (PIPEDA): Data privacy compliance
Provincial Regulations
  • BC Business Corporations Act: Corporate governance compliance
  • Consumer Protection BC: Fair trading practices
  • WorkSafeBC Regulations: Workplace safety standards
  • BC Human Rights Code: Anti-discrimination policies
  • Personal Information Protection Act (PIPA): Provincial privacy laws
Municipal Requirements
  • City of Vancouver Bylaws: Business operation compliance
  • Dock and Marina Regulations: Vessel berthing compliance
  • Noise Bylaws: Environmental consideration compliance
  • Parking and Traffic Regulations: Guest transportation compliance

Financial Information

Financial Standing

Credit Rating: Excellent (Dun & Bradstreet)
Banking Relationship: RBC Royal Bank of Canada
Auditor: KPMG LLP, Vancouver
Financial Year End: December 31

Business Performance

Years in Operation: 10 years (2015-2025)
Annual Revenue: $1.2M - $1.8M CAD
Number of Employees: 12 full-time, 8 seasonal
Guests Served Annually: Approximately 5,000

Consumer Protection

Bonding: $100,000 CAD Consumer Protection Bond
Trust Account: Client deposits held in trust
Refund Policy: Clearly defined and transparent
Payment Security: PCI DSS compliant payment processing

Safety and Quality Assurance

Safety Management System

SMS Certification: Transport Canada approved
Safety Officer: David Chen (Certified Marine Safety Professional)
Emergency Response Plan: Approved by Canadian Coast Guard
Safety Record: Zero major incidents in 10 years of operation

Quality Certifications
  • ISO 9001:2015: Quality Management System certified
  • TripAdvisor Certificate of Excellence: 2020, 2021, 2022, 2023, 2024
  • Google Reviews: 4.8/5 stars (500+ reviews)
  • Tourism Industry Awards: Best Small Tour Operator 2023
Health and Safety Protocols
  • COVID-19 safety protocols (updated as per health authorities)
  • First Aid certified staff on all tours
  • Regular vessel safety inspections
  • Emergency communication equipment on all vessels
  • Comprehensive guest safety briefings

Environmental and Social Responsibility

Environmental Commitments
  • Carbon Neutral Operations: 100% carbon offset since 2020
  • Waste Reduction: Zero single-use plastics policy
  • Marine Conservation: 10% of profits donated to ocean conservation
  • Eco-Friendly Fleet: Hybrid-electric vessels where possible
  • Wildlife Protection: Strict no-disturbance policies
Community Involvement
  • Indigenous Partnership: Collaboration with local First Nations
  • Local Employment: 95% of staff hired from local community
  • Educational Programs: Free tours for local schools
  • Volunteer Activities: Beach cleanups and habitat restoration
  • Local Sourcing: 80% of supplies purchased locally

Dispute Resolution and Complaints

Internal Resolution

All complaints are initially handled through our internal customer service process. We aim to resolve 95% of issues within 48 hours of receipt.

External Mediation

Unresolved disputes may be referred to:

  • Better Business Bureau of Mainland BC
  • Consumer Protection BC
  • Tourism Industry Association of BC Mediation Service
Legal Recourse

As a final resort, disputes may be resolved through:

  • Small Claims Court of British Columbia
  • BC Supreme Court (for larger claims)
  • Binding arbitration (if agreed upon)

Data Protection and Privacy

Privacy Compliance

Navipier complies with all applicable privacy legislation:

  • PIPEDA: Federal privacy law compliance
  • PIPA (BC): Provincial privacy law compliance
  • GDPR: European privacy regulation compliance for EU visitors
  • CCPA: California privacy law compliance for US visitors
Data Security
  • SSL encryption for all website communications
  • PCI DSS compliant payment processing
  • Regular security audits and penetration testing
  • Staff training on data protection protocols
  • Secure data storage and backup systems

Professional Associations and Memberships

Tourism Industry Association of British Columbia

Status: Professional Member
Member Since: 2015

Commercial Marine Operators Association

Status: Active Member
Member Since: 2016

Green Tourism Association

Status: Certified Gold Member
Member Since: 2018

Vancouver Chamber of Commerce

Status: Active Member
Member Since: 2017

Ocean Wise Conservation Association

Status: Partner Organization
Partner Since: 2019

Better Business Bureau

Status: Accredited Business (A+ Rating)
Accredited Since: 2020

Contact Information for Corporate Matters

Corporate Secretary

Name: Jennifer Walsh, CPA
Email: [email protected]
Phone: +1 514-346-8613 ext. 102

Legal Counsel

Firm: Maritime Law Associates
Contact: Robert Kim, Q.C.
Email: [email protected]
Phone: +1 604-555-0194

External Auditor

Firm: KPMG LLP
Partner: Maria Santos, CPA, CA
Email: [email protected]
Phone: +1 604-555-0368

Insurance Broker

Company: Pacific Marine Insurance Brokers
Agent: Thomas Liu
Email: [email protected]
Phone: +1 604-555-0742

Document Availability

The following corporate documents are available upon request to regulatory authorities, legal counsel, or as required by law:

  • Articles of Incorporation and Bylaws
  • Annual Financial Statements (audited)
  • Directors' and Officers' Insurance Policies
  • Safety Management System Documentation
  • Environmental Impact Assessments
  • Employee Training Records
  • Vessel Inspection Reports
  • Insurance Certificates and Policies
  • Business Licenses and Permits
  • Regulatory Compliance Reports

To request corporate documents, please contact our Corporate Secretary at [email protected].

This corporate disclosure is provided in the interest of transparency and regulatory compliance. Information contained herein is accurate as of the last update date and is subject to change in the normal course of business operations.

Last Updated: July 9, 2025