Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Book a tour or service
• Contact us through our website or phone
• Subscribe to our newsletter
• Fill out forms on our website
• Participate in our tours and activities

This information may include:

• Full name and contact information
• Email address and phone number
• Billing and payment information
• Emergency contact details
• Dietary restrictions and accessibility needs
• Travel preferences and special requests

1.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website and search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Provision

• Processing and confirming tour bookings
• Providing customer support and assistance
• Communicating important tour information
• Ensuring safety and emergency preparedness
• Processing payments and refunds

2.2 Marketing and Communication

• Sending newsletters and promotional materials (with consent)
• Informing you about new tours and special offers
• Conducting customer satisfaction surveys
• Responding to inquiries and feedback

2.3 Business Operations

• Improving our services and website functionality
• Analyzing customer preferences and trends
• Ensuring legal compliance and safety standards
• Preventing fraud and maintaining security

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and performance

3.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your choices and settings

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Email marketing and communication platforms
• Website hosting and technical support
• Analytics and performance monitoring

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and court orders
• Protect our rights, property, and safety
• Prevent fraud or illegal activities
• Respond to emergency situations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through certified providers
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup systems

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our safeguards.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on the type of information:

• Booking Information: 7 years for financial and tax purposes
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: Up to 26 months
• Customer Support: 3 years from last interaction

After the retention period expires, we securely delete or anonymize your personal information.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• Receive information about how we process your data

7.2 Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for processing (where applicable)

7.3 Marketing Communications

• Unsubscribe from marketing emails
• Opt-out of promotional communications
• Update your communication preferences

To exercise these rights, please contact us using the information provided in Section 10.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For children participating in our tours, we require parental consent and may collect necessary information for safety and emergency purposes.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy and comply with applicable data protection laws.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Google Ads and Advertising

This website may use Google Ads in compliance with Google's advertising policies. We ensure that:

• All advertising content is accurate and compliant
• No misleading claims or prohibited content is displayed
• User privacy is respected in advertising practices
• Appropriate consent is obtained for advertising cookies